Returns & Exchanges
At TOKYOPOP, we want you to love your street style, which is why we offer a 30-day return window for all unworn apparel with original tags attached. Items must be in their original packaging and free from any signs of wear or washing to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all TOKYOPOP designer tags and labels are still attached.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized shipping location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing