Frequently Asked Questions
Everything you need to know about shopping with TOKYOPOP.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express shipping options are available at checkout if you need your items sooner.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn apparel and accessories. Items must have original tags attached and be in their original packaging.
How do I ensure I order the correct size?
Each product page includes a detailed size guide with specific measurements in both centimeters and inches. We recommend comparing these to your favorite existing garments.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are duties and taxes included in the order total?
For most international orders, duties and taxes are calculated and collected at checkout so there are no surprise fees upon delivery.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.